From my research, it seems that when people travel, they have no idea of what to expect when they arrive at their chosen hotel, and I would really like you to tell me why you think this is.
Of course, tourists come in a variety of costumes and age groups but, in my opinion, the type of tourist should not be significant to the way they write reviews. In fact, I wonder if there ought to be a subjective analysis of these people.
For example, let us start with a hotel search. I believe that today most people search on the Internet, either on their own or with help from a travel agency. There are many Websites available, for example, hotels.com, expedia.com, and booking.com, and each site permits a selection of search choices, for example, star rating, review score, etc. Therefore, why do so many tourists, upon their arrival, become dissatisfied.
Let us look at my personal experience: We recently stayed at the 3-star Himalayan Deurali Resort in Pokhara, Nepal. It was chosen because we simply wished to ‘stop the world and get off’. The Website described a resort situated remotely in the mountains and a long way from the nearest town. The photos showed unbelievable views of the snow-capped Himalayan mountains; the accommodation looked very comfortable, and there was a restaurant ... what more did we need? Nothing.
Everything on the Website was accurate, but there was no mention of the national power cuts that took place more than once each day, and the resulting effects. But the effects were understandable and, in a sense, beyond the control of the hotel. Nevertheless, should it not affect the star rating and the review score.
For example, someone wrote, “ It is the most excellent hotel in Napal, including the view, service, food, room, and cost-effective (sic) ... (Edited) ... Even I cannot show the fact put into words. You need to know to your cost (sic).” A rating of 10/10 was awarded, and this person was not alone.
I doubt if this Chinese person was related to the owner, therefore, what was on his mind? There are numerous 5-star hotels in Nepal, and many better hotels in Pokhara. The view was excellent, but only on rare cloudless days; the service was very friendly but the effort just average, during our long stay, the carpets were never cleaned, in fact, the hotel did not own a vacuum cleaner; the food was acceptable, considering the location; and the room, notwithstanding the power cuts, was very good.
I awarded 7.1, but the average was 9.3. And I guarantee disappointment if you expect perfection when you go there ... I am not saying that one should expect perfection at a 3-star hotel, but ....
This was not the only hotel that we stayed at, and the same comments apply there too.
This leaves me wondering if people search for reviews with only a 10 score and, thus, are obviously disappointed (unless it is a 5-star hotel), or do we have a group of people who get joyful satisfaction in causing travellers to suffer during their well-earned vacation.
I have no idea. Should I return to my place in the world?
